Enterprise conversational and generative AI platform for voice and chat customer-service agents, now part of NiCE.
What it does
Cognigy (now NiCE Cognigy) is an enterprise AI platform for customer service that builds and orchestrates AI agents across voice, chat, and messaging. It combines agentic AI, knowledge and LLM tooling, agent assist, and analytics for contact centers, serving 1,250+ brands.
How to use: To explore Cognigy's services, businesses need to request a demo through their website by filling out a contact form. This allows them to connect with Cognigy's experts and discover how their AI Agents can be deployed in their enterprise contact center.
Core features
Best for
Reviews
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Tutorials
Step-by-step: exactly how to get things done with it.