churn360.com

What it does

Churn360 was an AI-driven Customer Success platform designed for SaaS companies. It aimed to help predict customer health, reduce churn, and improve retention and revenue. The platform offered features like a 360° view of customers, segmentation, plays, customer journey tracking, health scores, campaign management, push notifications, and a workspace for customer success managers.

Core features

✦360° view of customers
✦Customer segmentation
✦Plays and automation
✦Customer journey tracking
✦Customer health score
✦Campaign management
✦Push notifications
✦Workspace

Use cases

→Predicting customer churn and taking proactive measures
→Automating customer success processes
→Improving customer retention and renewal rates
→Identifying upsell opportunities