awhy.it
What it does
Awhy develops smart chatbots capable of automating customer service for businesses. Their virtual assistants are not simple chatbots; they interact with users, understand their needs, and resolve them. Awhy's platform integrates with existing business systems like Salesforce and proprietary CRMs, providing 24/7 support, automating help desks, and engaging with customers at the right moment. They offer solutions for conversational AI, task automation, customer discovery, and live chat.
Core features
- ✦AI-powered virtual assistants
- ✦Chatbot integration
- ✦Task automation
- ✦Customer discovery
- ✦Live chat support
- ✦Integration with CRM systems
Use cases
- →Automating customer service responses
- →Automating ticket opening processes
- →Gathering customer insights through conversations
- →Providing 24/7 customer support
- →Automating tasks like password recovery and order management