AIPEX Virtual Concierge

What it does

AIPEX Virtual Concierge is an AI guest assistant for hotels and short-term rentals that runs on standard Amazon Alexa/Echo devices and on guests' phones. It answers questions from host-curated content, sends proactive messages and on-screen signage, and promotes direct rebookings and gap-night stays, all managed from a web portal.

Core features

• ✦AI concierge on Echo Show and guest phones
• ✦Custom answers from host-curated content
• ✦Automated guest messaging and host alerts
• ✦On-screen digital signage and welcome messages
• ✦Rebooking and extended-stay promotion for gap nights
• ✦Alexa Smart Properties licensing included

Use cases

• →Vacation-rental self-service guest support
• →Hotel and resort guest information
• →Driving direct rebookings and longer stays
• →Reducing inbound calls and turnaround time