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Afiniti

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Contact-center AI that optimizes agent-customer pairing and routing to lift measurable business outcomes for large enterprises.

What it does

Afiniti is an enterprise contact-center AI company focused on 'outcome orchestration.' Its patented technology learns from millions of interactions to improve how customers and agents are paired, how AI agents handle conversations, and how routing rules adapt in real time. It targets telco, financial services, healthcare, insurance, and travel enterprises.

How to use: Afiniti offers CX AI solutions that can be integrated into existing customer engagement platforms. Businesses can leverage Afiniti's eXperienceAI and Afiniti Inside suites to personalize customer interactions, improve productivity, and drive better outcomes. Contact Afiniti to schedule a briefing and learn more about how their solutions can be implemented.

Core features

AI-driven customer-agent pairing
Automated voice and chat AI agents
Dynamic routing and SLA orchestration
Natural-language analytics and simulations
Transparent, responsible-AI decisioning
No rip-and-replace integration with existing platforms

Best for

→Improving contact-center conversion and retention
→Optimizing agent pairings and routing
→Automating customer interactions across voice and chat
→Analyzing contact-center performance in natural language
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