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Responso
✓ verifiedFreemium
Unified helpdesk for e-commerce sellers merging marketplace, chat, email, and social messages with AI replies and sentiment detection.
204K visits/mo
Pricing
No public pricing
Free: $0/mo (1 integration, read-only)
Basic: $26/mo (3 integrations, AI included; $21/mo billed annually)
Pro: $87/mo (AI included, scaling features; $69/mo billed annually)
Free trial available
Core features
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- ✦Unified inbox across marketplaces, storefronts, and social channels
- ✦AI assistant that can respond to customer messages
- ✦Message context and sentiment analysis
- ✦Automated customer service workflows
- ✦Multi-account marketplace review management
- ✦Live chat widget for e-shop websites
- ✦Reporting and performance statistics
Use cases
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- →Consolidating customer messages from many sales channels
- →Cutting first-response time for support teams
- →Automating replies to repetitive customer questions
- →Managing marketplace reviews across multiple accounts
- →Scaling support without adding headcount
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